A claims department has the difficult task of servicing their policyholders when a claim arises. The adjusters must review the claim facts and determine the best way to bring it to a swift and positive conclusion. Often this includes the need for an independent field adjuster. No matter how they are setup to work with an independent, too often this creates more work for the adjuster.
Touchstone understands and believes this relationship should be one that creates efficiency, lowers costs, reduces the life of the claim, and improves customer service. In order to ensure these things are accomplished, that relationship needs to be more than that, it must be a partnership.
A Partnership is defined as “…A relationship between individuals or groups that is characterized by mutual cooperation and responsibility, as for the achievement of a specified goal”*. Touchstone takes the relationship to the partnership level.
closely with your claims department, Touchstone
helps create a process that brings maximum efficiency to the daily work of
your adjusters and allows them to spend their time where they create the best
results, working claims.
Touchstone Claims Solutions Phone: 208.947.3146 email@example.com Fax: 208.947.3351
* The American Heritage Dictionary of the English Language, 4th Edition